The badlands hunting packs warranty was designed to keep your pack in the field for as many years as possible and also to demonstrate our willingness to stand behind our products for the long haul. It was not designed to be a "free upgrade program". Therefore, this is our one caveat (as stated in the warranty). "We will repair your pack for free, forever, no matter whose fault it is, no questions asked", sounds like a square deal to us. A few things you need to know here; in most cases it probably cost less to replace a pack than it does to disassemble and repair it. The other thing is; it is now and always has been our intention to do right by our customers, period. This a company founded on treating people as we would like to be treated ourselves. Therefore, if it is a case where the product should be replaced, it will be done promptly and without whining. If it makes more sense under the circumstances to repair it, that will be done. Either way, we do it on our dime.