Returns and Refunds Policy
Returns/Exchanges Eligibility Period
We allow returns & exchanges until the 15th day of the month following the month of purchase (i.e. return accepted up to Jan. 15 for a purchase made Dec. 10). If we have not received your return by that time, unfortunately we can’t offer you a refund or exchange.
Why by the 15th of the following month? We send our conservation donation to our conservation partner for the previous month's sales on the 15th of the month. Since we base our donation on the sales total for the previous month, we need a hard sales number to base that donation amount on.
We will happily exchange items for different sizes/style if required, assuming we have the desired replacement size/style in stock. Special orders for exchange replacement are not possible. We only replace like items if they are defective or damaged. If you need to do an exchange for the same item, please send us an email at firstname.lastname@example.org to coordinate.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept returns for the following products: Flies, Floatants, Gift Cards, and Terminal Tackle.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error may be eligible for a partial return, but we reserve the right to determine what if any amount will be refunded.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Note that it may take some time before your refund is officially posted by your credit card company.
To return your product, you should mail your product to: Basin + Bend Returns 27985 Meadow Dr. Evergreen Colorado US 80439
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.